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FAQGeneral Information
Online Orders and Returns
General InformationWhen should I start looking for my wedding dress? It is never too soon to start searching for your perfect gown. We recommend ordering 6-10 months prior to your wedding date. Refer to product pages for estimated ship dates.
Return to Top What if I need my dress sooner? We will offer a rush delivery at an additional charge.
Return to Top Fabric can be ordered from our Sales Department at an additional charge. Please note that fabric is cut from a different bolt of fabric, which may result in a slight dye lot variation from your dress. Fabric generally takes 10 days to ship.
Return to Top How long does it take for my merchandise to arrive? Normally, you can receive your dress within 30 days after you place your order, if you are in urgent need, you can place rush order.please Refer to product pages for estimated ship dates.
Return to Top Why is my normal dress size different than the your recommended dress size? Wedding apparel is typically sized different from normal retail clothing, so it is not uncommon to find yourself requiring bridal apparel one or more sizes larger than your normal dress size. Most gowns average 2 sizes larger than your normal dress size. Designer's size charts vary greatly so it is important you review our size chart and our Measurement Guide.
Return to Top We don't match online or offline competitor's prices. We strive to maintain highly competitive prices and superior service. We do not add on charges such as insurance and other hidden fees. Free shipping is often available on most orders.
Return to Top We do not have catalogues. Our prices are so competitive precisely because we do not invest large amounts of money in expensive catalogs, and we pass those savings along to you. It would increase our prices significantly if we printed catalogues. With our liberal return policy there is nothing to fear.
Return to Top We want you to be completely satisfied with your online purchase. Should you need to return an item, we'll exchange it or credit you with purchase price .Please review the complete details of our return policy below to determine if any special conditions apply.
Conditions for Return and Credit:
Shipping ResponsibilityShipping costs are the responsibility of the customer. No credit is given for lost packages being returned to our website.
Obtaining a RA numberIf for any reason you are not satisfied with your purchase, please contact us to request a Return Merchandise Authorization Number (RMA#).Returns will not be accepted without an RMA #. RMA Numbers will expire after 7 days, and the item will not be accepted if it is returned after that time. Your RMA confirmation will include the address where you should ship your return.
Send an email within 5 calendar days of receipt of your package to: weddingdressesvip@gmail.com Please include the following information in your email: Name Address Order number Reason for return We will provide you with an email that contains information on where returns should be shipped. Return to Top Online Orders and ReturnsCan bridesmaids place their order separately through your web site? Bridesmaid can be ordered separately, however to match multiple bridesmaid dress colors, you must order the same style and color dress and order them all together. For example, if you have 5 bridesmaids in your wedding party, select the style of dress, size and any other ordering information for each bridesmaid. Once all the dresses are in your shopping cart, follow the checkout instructions until your order is complete. If each bridesmaid dress is ordered separately, the designer cannot guarantee a dye lot match.
Return to Top What measurements do I need to order a dress? To select a size on our size chart, you need your bust, waist, hip,hollow to hem and height measurement (Include your heel height). These measurements should be taken wearing undergarments to get a more exact measurement. We highly recommend getting your measurements taken by a professional. Refer to our Measurement Guide for details on how to measure.
Return to Top Will the colors online be an exact match to the dress? Online images of product colors and actual dress and swatch color vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order section for details.
Return to Top We currently accept all major credit cards over the internet. You do not have to have a account to pay over the internet. We also accept Money Orders, Money Gram, Western Union and Wire Transfers
Return to Top How is my online merchandise shipped? Your package will be shipped via FedEx, UPS, United States Post Office, or Spee-Dee depending which carrier is the most efficient and cost effective to your address. Signature is required for your package to be delivered – therefore we strongly recommend using a ship to address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be e-mailed the carrier's name, tracking number and the date it was shipped from our website. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.
Return to Top Can I have my bridesmaid dresses sent to more than one address? For bridesmaid orders, we highly suggest shipping the entire order to the bride, where she can inspect the merchandise for proper style, color, sizes, etc., so concerns, if any, can be addressed within 5 days of receipt.
If you choose to ship merchandise to an individual attendant(s),we surely can ship your bridesmaid dresses to more than one address Return to Top Are there any discounts or promotional codes? SURE, if you order more than 3 dresses in one order, we will give you some discounts. The rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.
PleaseCONTACT US：weddingdressesvip@gmail.com
Return to Top How will I know my order is accepted and when will my merchandise ship to me? We will be notifying you throughout the ordering process. You will receive a confirmation email when your order/payment is submitted. we will email you with a tracking number and ship date when your merchandise is en route to you!
Return to Top How much will it cost to ship my merchandise? We offer free shipment to almost any address in the world. We ship packages via FedEx, UPS, United States Post Office, and Spee-Dee. Your package will be shipped using the most efficient and cost effective carrier to your address.
Return to Top We will be sending you the dress the same way we send it to a bridal shop, inside-out (to protect the beading), in a box wrapped in a plastic bag to protect it from water and dirt. After your alterations are complete and before the wedding, you will need to send your dress to be professionally steamed or pressed. Do not try to compare the dress to the ones already pressed; it is like trying to compare wrinkled clothes to the professionally dry cleaned ones.
Return to Top How can I check the status of my order? You will be notified via email during various times during the ordering process. If you need additional information, contact our Sales Department for assistance at weddingdressesvip@gmail.com
Return to Top Are in store services such as sizing, pick up, and alterations available for online orders? No. Online orders are handled by phone or email and in store services such as sizing, alteration and pick up are not available.
Return to Top Where can I try on your dresses? The reason that our prices are so low is because we do not have the overhead of a bridal shop. We are mainly online, that is the reason we have great prices. These are the same dresses that you would find in local bridal shops. Please remember to check our return policy, you can get your money back or exchange your dress if you are not completely satisfied.
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